Privacy Policy

Welcome to Pizza Ranch. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ranch-pizza.rest, place orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website, mobile-optimized pages, online ordering systems, loyalty programs, and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Pizza Ranch is a food service business operating in the United States. We operate the website located at ranch-pizza.rest and provide food ordering, delivery, and dining services to customers across our service areas.

For any questions about this Privacy Policy or our privacy practices, please contact us using the information provided in Section 14 of this document.

2. Scope and Applicable Law

Pizza Ranch operates in the United States and is subject to applicable federal and state privacy laws, including but not limited to:

  • The Federal Trade Commission Act (FTC Act), which governs unfair or deceptive trade practices, including misrepresentations about privacy and data security.
  • The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), which provides California residents with specific rights regarding their personal information.
  • The Children's Online Privacy Protection Act (COPPA), which governs the collection of information from children under the age of 13.
  • The CAN-SPAM Act, governing commercial electronic communications.
  • Other applicable state privacy laws in states where we operate, including but not limited to the Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and Connecticut Data Privacy Act (CTDPA), as applicable.

We are committed to complying with all applicable privacy regulations and updating our practices as new laws take effect or existing laws are amended.

3. Information We Collect

We collect information about you in several ways when you interact with our Services. Below we describe the categories of information we may collect:

3.1 Personal Information You Provide Directly

When you use our Services, you may voluntarily provide us with personal information, including:

Category Examples
Identification Data Full name, username, password
Contact Information Email address, phone number, mailing address, delivery address
Payment Information Credit/debit card details, billing address (processed through secure third-party payment processors)
Order Information Menu items ordered, order history, special dietary requests or preferences
Account Information Login credentials, profile details, loyalty program information
Communications Messages sent to us via contact forms, email, or customer support channels
Marketing Preferences Your preferences for receiving promotional communications

3.2 Usage Data and Technical Information

When you access our website, we automatically collect certain technical and usage information, including:

  • Device Information: IP address, browser type and version, operating system, device identifiers, hardware model, and screen resolution.
  • Log Data: Pages visited, time spent on each page, links clicked, referring URLs, and exit pages.
  • Location Data: General geographic location derived from your IP address, and more precise location data if you grant us permission through your device settings.
  • Session Information: Date and time of your visit, session duration, and interactions with our website features.
  • Performance Data: Load times, error reports, and other diagnostic information about your use of our Services.

3.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. The types of cookies we use include:

  • Strictly Necessary Cookies: Essential for the operation of our website, including shopping cart functionality and account authentication.
  • Analytical/Performance Cookies: Used to count visits and traffic sources so we can measure and improve the performance of our site.
  • Functionality Cookies: Allow us to remember your preferences such as saved addresses, language settings, and order history.
  • Targeting/Advertising Cookies: Used to deliver relevant advertising and track the effectiveness of our marketing campaigns.

You may control the use of cookies through your browser settings or our cookie preference center on the website. For detailed information about our use of cookies, please review our Cookie Policy. Please note that disabling certain cookies may impact the functionality of our Services.

3.4 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Social media platforms if you interact with our social media pages or log in using a social media account.
  • Third-party delivery partners when you place orders through their platforms.
  • Analytics providers who supply aggregated and anonymized data about website traffic and user behavior.
  • Advertising partners who provide data about your interests and online activity to help us deliver relevant marketing.
  • Review platforms where you may have shared feedback about our services.

4. How We Use Your Information

We use the information we collect for various purposes, all of which are described in detail below. We process your personal information only where we have a valid legal basis to do so, such as contract performance, legitimate interests, legal compliance, or your consent.

4.1 Providing and Improving Our Services

  • Processing and fulfilling your food orders, including delivery and pickup arrangements.
  • Managing your account and maintaining your order history and preferences.
  • Processing payments and preventing fraudulent transactions.
  • Providing customer support and responding to your inquiries, complaints, and feedback.
  • Personalizing your experience, including recommending menu items based on past orders.
  • Operating and maintaining our loyalty and rewards program.
  • Sending transactional communications such as order confirmations, receipts, and delivery updates.

4.2 Analytics and Performance

  • Analyzing usage patterns and trends to understand how customers interact with our website and services.
  • Monitoring the performance of our website and identifying technical issues.
  • Conducting internal research and development to improve our menu, services, and customer experience.
  • Generating aggregated, anonymized statistical reports about our business operations.

4.3 Marketing and Communications

  • Sending promotional emails, special offers, newsletters, and updates about Pizza Ranch — but only where you have consented or where we have a legitimate interest in doing so.
  • Personalizing advertisements and offers on our website and third-party platforms based on your preferences and order history.
  • Conducting surveys and gathering customer feedback to improve our offerings.
  • Managing promotions, contests, and special events.

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any promotional email, contacting us at [email protected], or updating your communication preferences in your account settings.

4.4 Legal Compliance and Safety

  • Complying with applicable federal, state, and local laws and regulations.
  • Responding to legal requests, court orders, subpoenas, and lawful requests from public authorities.
  • Protecting the rights, property, and safety of Pizza Ranch, our customers, and the public.
  • Detecting, investigating, and preventing fraudulent transactions, abuse, and other illegal activities.
  • Enforcing our Terms of Service and other agreements.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with certain trusted third parties under the circumstances described below:

5.1 Service Providers

We engage third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your data and use it only for the purposes specified. Our service providers include:

  • Payment Processors: Companies that securely process credit and debit card transactions (e.g., Stripe, Square, or similar providers).
  • Delivery Partners: Third-party delivery services that fulfill your food delivery orders.
  • Cloud Hosting Providers: Companies that host our website and data on secure servers.
  • Email Service Providers: Platforms used to send transactional and marketing emails.
  • Analytics Providers: Services like Google Analytics that help us understand website traffic and user behavior.
  • Customer Support Tools: Software platforms used to manage customer inquiries and support tickets.
  • Marketing and Advertising Platforms: Digital marketing partners that help us run targeted advertising campaigns.

5.2 Business Transfers

If Pizza Ranch is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or use of your personal information, as well as any choices you may have regarding your information.

5.3 Legal Requirements

We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to: (a) comply with a legal obligation or government request; (b) protect and defend our rights or property; (c) prevent or investigate possible wrongdoing in connection with our Services; (d) protect the personal safety of users of our Services or the public; or (e) protect against legal liability.

5.4 Aggregated and Anonymized Data

We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, and other business purposes.

5.5 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so, such as when you participate in joint promotions or contests with our partner businesses.

6. Data Security

We take the security of your personal information seriously and implement a variety of administrative, technical, and physical security measures designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction. Our security practices include:

  • Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers. Payment information is encrypted using industry-standard protocols.
  • Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions. All employees with data access are trained on privacy and security practices.
  • Secure Payment Processing: We do not store full credit card numbers on our servers. Payment processing is handled by PCI-DSS compliant third-party processors.
  • Regular Security Assessments: We conduct periodic reviews of our security practices and vulnerability assessments of our systems.
  • Data Minimization: We collect only the personal information that is necessary for the purposes outlined in this policy.
  • Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in the event of a data breach as required by applicable law.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 General Rights (All Users)

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions (e.g., where we are required to retain information to comply with legal obligations).
  • Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.
  • Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.

7.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

  • Right to Know: The right to know what personal information we collect, use, disclose, and sell or share.
  • Right to Delete: The right to request deletion of personal information we have collected from you, subject to exceptions.
  • Right to Correct: The right to request correction of inaccurate personal information.
  • Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected].
  • Right to Limit Use of Sensitive Personal Information: The right to direct us to limit our use and disclosure of your sensitive personal information to what is necessary to perform the services you request.
  • Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of service based solely on your exercise of these rights.

To submit a verifiable consumer request under the CCPA/CPRA, please contact us by email at [email protected]. We will respond to your request within 45 days. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

You may designate an authorized agent to submit requests on your behalf. We will require verification that the agent is authorized to act on your behalf and may require you to verify your identity directly with us.

7.3 Rights for Residents of Other States

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with applicable privacy laws may also have rights similar to those described above, including rights to access, correct, delete, and obtain a portable copy of their personal data, and to opt out of targeted advertising and the sale of personal data. To exercise your rights, please contact us at [email protected].

7.4 How to Exercise Your Rights

To exercise any of your privacy rights, please:

  • Send an email to [email protected] with the subject line "Privacy Rights Request"
  • Include your full name, email address associated with your account, and a description of the right you wish to exercise
  • Be prepared to verify your identity to protect the security of your information

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertising. Cookies are small text files that are placed on your device when you visit our website.

We use the following categories of cookies:

  • Essential Cookies: Necessary for the basic operation of our website (e.g., maintaining your shopping cart and login session). These cannot be disabled.
  • Preference Cookies: Remember your settings and preferences such as saved delivery addresses and language selections.
  • Analytics Cookies: Collect anonymized data about how visitors use our site, helping us improve performance and user experience.
  • Marketing Cookies: Track your browsing activity to enable us and our advertising partners to show you relevant advertisements.

You can manage your cookie preferences by adjusting your browser settings or by using our on-site cookie preference center. Please note that blocking certain cookies may affect the functionality of our website.

For more detailed information about the specific cookies we use and how to manage them, please refer to our Cookie Policy.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

Data Category Retention Period
Account and Profile Information For the duration of your account plus 3 years after account closure
Order History 7 years from the date of order (for tax and legal compliance purposes)
Payment Records 7 years (as required by financial regulations and tax law)
Customer Support Communications 3 years from the date of the last interaction
Marketing Preferences and Opt-Out Records Indefinitely, to honor your preferences
Website Usage and Analytics Data Up to 26 months
Cookie Data As specified in our Cookie Policy (typically 30 days to 2 years)
Legal and Compliance Records As required by applicable law, typically 5–7 years

When personal information is no longer required, we securely delete or anonymize it. If deletion is not immediately possible (e.g., because information is stored in backup archives), we will securely isolate your information and protect it from further processing until deletion is possible.

10. Children's Privacy

Our website and Services are not directed to children under the age of 18. We do not knowingly collect, solicit, or use personal information from minors under 18 years of age. If you are under 18, please do not use our Services or provide us with any personal information.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate and, if applicable, promptly delete the information from our systems.

11. International Data Transfers

Pizza Ranch is based in the United States, and the information we collect is governed by U.S. law. Our servers and service providers are primarily located within the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

The data protection laws in the United States may differ from those in your country of residence. By using our Services from outside the United States, you consent to the transfer of your information to the United States and acknowledge that your information will be processed and stored in accordance with this Privacy Policy and applicable U.S. law.

Where we transfer personal information internationally, we take appropriate steps to ensure that such transfers are conducted in compliance with applicable law and that your information receives an adequate level of protection. This may include the use of standard contractual clauses, data processing agreements, or other recognized legal mechanisms for international data transfers.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Ranch. This Privacy Policy applies only to our own website and Services. We have no control over the privacy practices of third-party websites and are not responsible for their content or privacy policies.

We encourage you to review the privacy policies of any third-party websites or services that you visit through links on our site. Third-party links on our website include, but are not limited to:

  • Social media platforms (Facebook, Instagram, Twitter/X, etc.)
  • Third-party delivery application platforms
  • Review and rating websites
  • Payment gateway providers

Your interactions with these third-party platforms are governed by their respective privacy policies and terms of service.

13. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can address your concerns directly.

13.1 Contact Us Directly

Please reach out to our privacy team at:

We will respond to your complaint within 30 days of receipt.

13.2 File a Complaint with Regulatory Authorities

If you are not satisfied with our response or believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the appropriate regulatory authority:

  • Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including the FTC Act as it relates to privacy and data security. You may file a complaint at www.ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).
  • California Residents — California Privacy Protection Agency (CPPA): California residents may contact the California Privacy Protection Agency, which oversees enforcement of the CCPA/CPRA. Website: cppa.ca.gov.
  • California Attorney General: California residents may also file a complaint with the California Attorney General's Office at oag.ca.gov/privacy/ccpa.
  • Other State Attorneys General: Residents of other states may contact their respective State Attorney General's office to report privacy law violations.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us:

Pizza Ranch — Privacy Inquiries

When contacting us regarding privacy matters, please include "Privacy Policy Inquiry" or "Privacy Rights Request" in your subject line, along with your name and the email address associated with your account, so we can process your request efficiently.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or for other reasons. When we make material changes to this policy, we will:

  • Update the "Last Updated" date at the top of this Privacy Policy.
  • Post a prominent notice on our website informing users of the changes.
  • Send an email notification to registered users where required by applicable law or where we determine that the changes are significant.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy are posted constitutes your acceptance of those changes.

If you do not agree with the updated Privacy Policy, you should discontinue your use of our Services and, if you have an account, request deletion of your account and personal data by contacting us at [email protected].